IT Focus Case Study Capita Group
Capita are the UK’s leading business process outsourcing (BPO) and professional services company. We deliver back office administration and front office customer contact services to private and public sector organisations across the UK and Ireland. Our flexible structure enables us to deliver multiple services to individual clients, and multiple services across multiple markets, highly efficiently.
We were looking for a Telemarketing partner to act as an extension to our already extensive sales team.
More recently IT Focus have worked with our Software Services division (www.capita-softwareandmanagedservices.co.uk). The goal to this campaign was to speak to Housing Associations and introduce them to the Capita Support solution, which is fully hosted people centric case management solution for Care and Support Providers. This campaign came into effect off the back of a survey that was run during the summer of 2012 and IT Focus were tasked with, and were successful in following up contacts in a timely fashion, further discussing the solution and arranging demonstrations with our Business Development Manager.