Think your organisation delivers great customer service? How do you know? Do you have a reliable way of measuring customer satisfaction, or are you going on anecdotal evidence from your team? According to some studies, there’s a sizeable gap between
Data protection is constantly changing and is increasingly becoming a topic of discussion for both consumers and lawmakers. With the rise of modern technology, it has become somewhat normal for corporations and businesses to harvest data to personalise their marketing
The coronavirus pandemic has disrupted business worldwide, with barely any sector escaping unscathed. As things start to return to ‘normal’, business leaders have two key things to think about – recovery and future-proofing. Developing a post-Covid growth strategy is absolutely
If you work in sales, you already know that following up is important. You know you should be doing it quicker, and do it more often – but a busy schedule often gets in the way. There are also other
Are your sales and marketing team working in sync? Do they work to the same strategy and goals, sharing insights and delivering campaigns as a united front? If not, your company could be missing out on a major opportunity to
There are many strategies you can use to boost sales revenue. To choose the best path forward, you need to work out the most effective use of your time and resources. This means a laser focus on a particular type
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